True Draw Bowls Products is the Trading name of BowlsCarpets.com.au

Contacting

We try and get back to everyone within 24 – 48 hours (via email) when contacting via email, in some cases this may take longer (due to the time of the year, opening hours and weekends). Please be patient. We do all of our communication via email or through our website,

If you are inquiring about your order please email us at simon@bowlscarpets.com.au. Again we try to get back to you within 24 – 48 hours.

In regards to follow up/emails, we try and answer all emails (As Above). If we have not replied to you within the given time frame, please re send email. This is not due to poor communication or being ignorant, sometimes emails do get lost or go to Spam. Thank you

Contact us at: simon@bowlscarpets.com.au
Please send us an email.

Payments
We accept Bank Deposit, Cheques and Pay Pal. Ordering process will start once payments have cleared..

Returns and Exchanges
If the product you have purchased has been damaged due to bad manufacture please email us at simon@bowlscarpets.com.au for a full Exchange This must be notified to us within 2 days of receiving your order and returned to us within 10 working days to the below address :

True Draw Bowls Products
373 Golf Links Road
Woodford Island
NSW 2463

*Please see ACCC for more details https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

And: https://www.fairtrading.nsw.gov.au/trades-and-businesses/business-essentials/selling-goods-and-services/consumer-guarantees

Delivery 
Where ever possible your order from our stock of Bowls carpets will be dispatched within 3 working days after Payment has been cleared.

Delivery to you will be via arrangement as Indoor Bowls Carpets weigh 25kg and Score Boards are 10kg.  True Draw Bowls Products quote Local and Interstate courier prices depending on delivery location.

*Please Note that during Christmas and Easter breaks, and Public Holidays delivery of goods may be delayed due Courier closure. During these times delivery may incur up to an extra 10 working days.

*Our Office is closed over the Christmas/New Year Break and Easter Break

*We will email if we require more information

We do not deliver to Overseas Addresses. For more information on this please email us at simon@bowlscarpets.com.au

For more information please go to the following link:

http://www.fairtrading.nsw.gov.au/ftw/Businesses/Selling_goods_and_services/Sales_methods/Selling_online.page?

Lost or Damage Items

True Draw Bowls Products cannot take responsibility of purchases being loss or damage in the post (we use Australia Post or Direct Freight ) unless freight insurance is purchased Please email us at simon@bowlscarpets.com.au for further Insurance.

Stock Availability 

Where ever possible stocks off Indoor Bowls Carpets are held in our Ware House

Pricing
Pricing and Products are subject to change at any time. If this occurs Customers, who have placed the order, will be notified of the change.

Freight Costs
Pricing for freight cost is as follows:

When you contact us with your delivery details via Email, we contact our local freight company to Quote delivery, Recognising freight can be expensive we endeavour to obtain the best value for you.

Please Note; If you have a preferred freight /courier company please advise us at time of order.

Receipt / Statement Information :
Please note, when looking over your Bank Statement/Pay Pal account please check for True Draw Bowls Products.

Proof of Purchase/Invoice : *Please note, an email is sent once an order is made and Terms and Conditions are accepted. This is your Proof of Purchase/Invoice/Order Number. *Please check your Inbox or Spam Folder*

Our Suppliers:
Our carpet manufacturer/supplier are True Draw Bowls Surfaces

Use of your personal information :

Please read our Privacy policy.

Collected information is used solely internally for the purpose of gauging visitor traffic, purchasing/ordering, trends and delivering personalized content to you while you are at this Site.

All personal and payment details are kept safe and are deleted once the purchase has been processed.

We occasionally use other companies to provide customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Lawn Bowls Online takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Email Confidentiality :

PLEASE READ, IMPORTANT EMAIL CONFIDENTIALITY INFORMATION

CONFIDENTIALITY NOTICE:

The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. Emails and any attachments cannot publicly uploaded/displayed/shared to any Social Media, Newsletter, Notice Boards or other public area without written permission from True Draw Bowls Products and our online presence bowlscarpets.com.au.

If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.

Refunds :

All refunds will need to go back on/in the Credit Card/Bank Account/which was used for the original order transaction.

Refunds will not be put on/in a different Credit Card/Bank Account/, which is different to the original transaction.

Refunds will be processed during office hours.

E&O,E